luxwin Privacy Policy – How We Handle Your Data

When you register on luxwin, we collect personal information including your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. During normal platform use, we also collect transactional data such as deposit and withdrawal records, betting history, and account activity logs. Technical data is automatically gathered when you access our platform, including your IP address, device type, browser version, and session timestamps. We may also collect location data where permitted by your device settings, to help us comply with Philippines regulatory requirements. All information collected is used solely for the purposes described in this policy and is never sold to third parties for marketing use.

Your personal data is used primarily to operate and maintain your luxwin account, process deposits and withdrawals in Philippine pesos (PHP), and verify your identity in line with our regulatory obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies. Transactional and activity data helps us detect and prevent fraud, money laundering, and other prohibited conduct on the platform. With your consent, we may also use your contact information to send you promotional offers, bonus updates, and platform news relevant to Philippines players. You can withdraw your consent for marketing communications at any time through your account notification settings.

luxwin does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and customer support tools — all of whom are bound by strict confidentiality agreements. In certain circumstances, we are legally required to disclose personal data to regulatory authorities, law enforcement agencies, or courts in the Philippines when required by applicable law. We may also share aggregated, anonymised data for analytical or research purposes, but this data cannot be used to identify any individual player. Any third-party service providers we work with are carefully vetted and are only given access to the data they need to perform their specific function.

We take the security of your personal data seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive account information is stored in encrypted form. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions. We conduct regular security reviews and vulnerability assessments to ensure our systems remain protected against emerging threats. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippines authorities in accordance with applicable data protection regulations.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by our legal and regulatory obligations in the Philippines. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked to you. If you request account closure, we will process your request promptly, but please note that some data may need to be retained for the legally required period even after your account is closed. You may contact our support team through the FAQ page if you have questions about how long specific types of data are held.

As a registered player in the Philippines, you have the right to access the personal data we hold about you and to request a copy of that information at any time. You may also request corrections to any inaccurate or incomplete data, and in certain circumstances, you have the right to request that your data be deleted. If you believe we are processing your data unlawfully or without a valid legal basis, you have the right to object to that processing. To exercise any of these rights, please contact our support team — details are available on the FAQ page. We will respond to all valid data rights requests within a reasonable timeframe and in accordance with applicable Philippines data protection law.

luxwin uses cookies and similar tracking technologies to improve your experience on our platform, remember your preferences, and analyse how our site is used. Essential cookies are required for the platform to function correctly and cannot be disabled. Optional analytics cookies help us understand player behaviour and improve our services, but these are only activated with your consent. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of the luxwin platform.